Google Robocalls: What To Do If You Get A Phone Call About Your Google My Business (GMB) Listing
100% of these calls are a scam, and here is what you need to do…
Just hang up.
For no reason should you give any personal information, or hire the caller to help verify or claim your business listing.
The Google listing phone call is not coming from Google. Google does not call about listings.
Read on to get all the details about these scam calls, and how to actually verify and update your Google business listing.
But one last time, please understand — if anyone ever says they are calling you from Google they are LYING.
Sorry to harp on that point.
Even when we explain this to clients, by the end of the talk they are asking what to do the next time their “Google rep” calls. And we have to say, yet again, that person is not working for or with Google. Far too often we hear of clients who have paid to some random company a subscription for services that Google offers for free.
Again, the call is Not Google.
There will never be an emergency or an urgent problem with the way that search results show your business info. If you ever feel pressured when it comes to Google, it’s a sign that someone is trying to con you.
With that out of the way, let’s go over all the details you need to know about the Google My Business options.
Click any of the links below to jump to the most important topic for you right now.
And don’t worry — this article is for small business owners. So there will be no confusing tech jargon.
Just simple explanations so you can protect yourself and understand how the local search directory works.
There will never be an emergency or an urgent problem with the way that search results show your business info. If you ever feel pressured when it comes to Google, it’s a sign that someone is trying to con you.
With that out of the way, let’s go over all the details you need to know about the Google My Business options.
Click any of the links below to jump to the most important topic for you right now.
And don’t worry — this article is for small business owners. So there will be no confusing tech jargon.
Just simple explanations so you can protect yourself and understand how the local search directory works.
What A Google Listing Phone Call Scam Sounds Like
It could be a robocall asking you to press 1 to verify, or press 7 to be removed from a list (you won’t actually be removed). Or it could be an actual person who is “alerting” you that you are not showing up on Google, or that there is a problem with your listing. They might even say your listing is “scheduled for deletion” or “flagged for removal”. Finally, they could offer to sell you a “lifetime Google listing at a discount”. If you do not let them bamboozle you, and you ask some pressing questions, they will usually admit they are not Google, but may say they are “working with” Google. They’re not. These calls happen so often, that the actual support team from Google had to release a public statement. They gave a list of some things that they would NEVER do:- they don’t charge for inclusion in Google My Business or in Google Search
- they don’t offer to improve your search ranking or manage your business’s online profile
- they don’t ask you for your password or for a verification code
What To Do If You Already Got The Google Phone Call & Are Paying For Help
First, don’t worry too much. These scammers are just trying to overcharge you for a simple service you could get for free, or that you could do yourself. So the worst thing that happened is you just over-paid for the “help”. You may even be on a monthly payment plan. If you try to cancel, the phone rep could try to scare you by saying that your site will drop out of the Google search, or some other bad thing will happen. It won’t. The first thing you should do is to remove their access from your page. Go here: https://www.google.com/business/ You may already be signed in on your computer. If not, you’ll need the email tied to your Google Account, as well as the password of your Google account. Here are the instructions to remove a manager from your Google listing: https://support.google.com/business/answer/3403100?hl=en Once you have removed any control this scammer may have, you can stop paying them. If they have you on recurring billing and will not stop it, call your credit card company to explain the situation.What Is A “Google Partner”?
To further protect you, it helps to know some terms. There is a title called “Google Partner”.
This is a third party agency or marketer that took some basic online training and got a certification from Google.
All it really means is that the agency / marketer has at least an entry-level understanding of how Google services work. It does not guarantee you (the small business owner) any results.
So someone might call you and offer to help you show up higher in the search results for a specific phrase, or to run pay-per-click ads for you.
They might let you know they are a Google Partner.
As long as they don’t claim to be working with or for Google, or promising specific results, you can just weigh their offer versus the cost like any other service.
We list some red flags for scammy SEO providers here.
In the old days of Search Engine Marketing, and sometimes still true today, ad agencies would charge ridiculous amounts of money for ad driven traffic even when it had nothing to do with a site's content. Conversions were low and bounce rates were high. Today, the same is still occurring but now expanded to SEO campaigns. In Chicago it is far too common to find websites littered with footers pages for each individual township and suburb. At first, companies like Reach Local and Orange Soda did this as a way to push relevant content and lift their own clients in the SERPs. The problem was, these pages were comprised of the same city data, spun over and over, and leaving multiple sites with the same giant spam bomb in the footer and sitemap of each of their clients. Many freelance and smaller SEO Companies in Chicago followed this blueprint and littered the search results with more of the same. As a result, the practice became one of the basic principles to Chicago SEO tactics.
Poor overall traffic from high SEO placement is another problem. Imagine a keyword ranking at the #1 position but only delivering 50 visitors a month, and then a keyword that was ranking in the #6 position that was delivering 900 visitors a month - which one would you rather? Traffic numbers are much more valuable than rankings alone and converted traffic is the primary focus.
This cheap and semi-effective SEO and SERP placement method had a major downfall: when the sites received the positive listings resulting from all of the city data, they also received few visitors willing to trudge through the mounds of crap content to find what they were actually interested in. The basic remedy for this problem is the keystone for the framework of Search Optimized Traffic.
Even owners of a longtime, Glen Ellyn mom and pop establishments could have benefited from a simple website or inclusion in an online directory. We encountered a client who had absolutely no presence in any directory, yet had been in business in Glen Ellyn for over 30 years. We thought something like this would be impossible, but he was an internet ghost. It is not often that a local business owner says he or she has “too many” customers(although we may switch keywords at times to keep from peeking). In addition to regular, sustainable and residual customer, a web presence brings in new clientele that happen upon sites when looking for a product or service. Many websites cost very little to create and maintain, and results-driven online directories are affordable too. If you're unsure of where to begin in building an online following, hire someone to help you or contact us today. The money you invest will pay off over time and many companies offer a flat fee to maintain the site for you. Ultimately, if you don't tap the resource, it is an avenue of growth that your business will not experience.
Remember that it is not enough to rely on word-of-mouth or traditional marketing techniques to bring in new local customers. Hanging your digital shingle in cyberspace is also vital and easier than ever to accomplish. Give potential customers the answers to their questions in an immediate way in order to win their business and not lose them to more visible competitors.
Beautiful Sites Unable to be Found in Search Engine Results.
This point is similar to having a lack of web presence but applies beyond the digital realm. Having a website is a great start, but the having one that is invisible to the search engines is nothing more than a place for people to go when they read your business card. One of our Naperville SEO clients learned this the hard way. He had a brilliant website, that was designed well, and written well; it was just all images and invisible to the search engines (warning, any images of text on your site are absolutely worthless). Ultimately, he brought us to his Naperville office to discuss a way to boost his Search Engine Optimization and elevate his listing in the SERPs. It took an entire rebuild of his site due to the poor decisions of his previous web designer, but we had him on the top of his 5 main keywords within a month.
Location Location Location
If people do not know where you are located, they cannot give you their business. We often work start Chicago clients who don't even have access to their Google+ and Local citation sites. This data is absolutely imperative to building business in the local market. This means promoting your web location in addition to your physical address. Unfortunately, people are so programmed to find the answers to all questions immediately that they will not take the time to track you down if a competitor offers ease of information. Additionally, with the improvements in local search functions on smart phones, over 50% of local market share is now going to the top 5-10 listings in a map search. Do whatever it takes to let people know where you exist, from web presence optimization to the signage outside your location to inclusion in web listings for your industry.
Take the Temperature
One of our Barrington Web Design clients was absolute in that he didn't care about what his clients thought of his services. That was, at least, until he started reading his reviews online. He soon found that reputation and feedback management are absolutely critical in the way of local business targeting.
There has never been a financial advantage to being an industry “best kept secret.” Ask customers how they found you and how you can improve your physical visibility. Those that are most loyal to your business will want to help and will be honest with you. Do not lose customers to frustration or impatience at having to track you down, instead make it easy to find you and even easier to buy your products or enlist your services.
It's Hard to Acquire Community Business without Community Outreach.
There is a reason that people say “the more you give, the more you get.” Find simple ways to give back to the community of your loyal clients and build your reputation for future local clients. Simple ways to get involved include sponsoring a local event, donating a product or service to a fundraising auction or volunteering at a local non-profit organization. Align your name with a cause that you believe benefits your client base and one that represents your business ideals.
Not only does outreach earn you the respect of the community, but it also creates a culture of social consciousness in your business, encouraging employees to reach out when they are off the clock too. You can feel satisfied knowing that you went beyond the call of duty to help the community and build a strong image of beneficence in the process.
Focus on local marketing does not have to be overwhelming. Find simple ways to reach out to your local audience through an online presence, easy-to-find location and outreach programs. By participating in just a few initiatives, you’re taking down some of the barriers that may be holding your business back. This then allows you to increase your business and root yourself in your community.
